Returns Policy
Order Changes:
- Cancellation/Alteration: Not allowed, but you can request changes within 24 hours.
- Redemption Voucher: Provided in approved cases.
Refunds:
- No refund on customized items.
- Refund for lost packages: Processed if confirmed by the courier partner.
- Refund Time: Varies; contact design@studioramaonline.com for delays.
Product Exchange:
- Wrong Product: Exchange within 5 days.
- Return Deadline: Within 10 days of delivery.
- Item Condition: Unused and undamaged.
Shipping Charges:
- Customer's responsibility for returns/exchanges.
- Redemption Voucher: Provided against shipping charges.
Important Notes:
- Responsibility: Customer until parcels reach us.
- Color Variations: Colors may slightly differ.
- Fabric Impact: Fabric type affects color appearance.
Return/Exchange Address:
STUDIO RAMA RETAIL, 101, Aditya Residency, Sriniketan Colony, Road No 3, Banjara Hills, Hyderabad, Telangana, IN 500034.